Deactivate a Mobile Device

Mobile Banking

Deactivate or Stop a Mobile Device Procedures

Complete the following to deactivate or stop a mobile device.

  1. Log in to your Mobile Banking using your Online Banking Access ID and Password.
  2. Click the “Options” hyperlink.
  3. Locate the Mobile Banking Profile section and click, “Manage Device(s)”.
  4. The Main Menu page displays. Select the “My Phones” tab. Locate the appropriate phone number and select, “Stop using this phone for Mobile Banking” and click “Go”.
  5. The Stop Using This Phone page displays, click “Yes”.
  6. The Main Menu page displays again. Close and return to your Online Banking session.