Mobile Banking FAQ's

Mobile Banking Frequently Asked Questions

Q: Does my phone store personal or financial information?
A: No personal or financial information files are stored on your mobile device. All information remains within Peoples Bank Online Banking system.

Q: Which account(s) may I access with my mobile device?
A: Any account that you can view through Online Banking, you choose to set-up access during the enrollment process with your mobile device.

Q: How current is the account and transaction information?
A: You will be able to view the current available balance and most recent posted transactions. Pending transactions are not viewable.

Q: May I add more than one mobile device?
A: Yes, simply complete the enrollment process again.

Q: What if I change my phone number?
A: Update your phone number by following the procedures within the Mobile Banking User Guide.

Q: What if my phone becomes lost or stolen?
A: Don’t panic, personal account information cannot be retrieved by an unauthorized user. We do recommend that you deactivate your phone as soon as possible though, refer to the procedurs within the Mobile Banking User Guide.

Q: What if I wish to stop using Mobile Banking on my device?
A: Follow the procedures “Deactivate or Stopping a Mobile Device” within the Mobile Banking User Guide.

Q: Which phone devices support Mobile Banking?
A: Many phone device brands support Mobile Banking, which include the iPhone, Blackberry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo and Sony Ericsson.

Q: Which mobile service carriers allow Mobile Banking?
A: Many major mobile service carriers in the U.S. allow Mobile Banking, these include (but are not limited to) AT&T, SprintPCS, T-Mobile®, Cellular®, Verizon Wireless, MetroPCS, and a number of the smaller service carriers as well.

Q: Does Mobile Banking work with prepaid plans?
A: Yes, it does work with most prepaid plans but there is no guarantee that the carrier supports U.S. short codes. T-Mobile prepaid does not support short codes.