Mobile Browser Service

Mobile Banking via Mobile Browser

The following contains steps for using the mobile browser service to view account information, pay bills, transfer funds and locate ATM and branch locations.

To Access the Mobile Browser

From the text message received after activating the mobile device, select the mobile browser hyperlink.

To View Accounts

  1. Log in to your Mobile Banking using your Online Banking Access ID and Password.
  2. The Main Menu page displays, select “View Accounts”.
  3. The Account Balances page displays. All accounts enrolled in mobile banking display along with the account balance. Select the account balance to view a list of transactions for the appropriate account.
  4. The Account Details page is displayed. Select “Transactions” to view transaction history for the appropriate account.
  5. The Transaction History page is displayed.

Select “Prev” to view the previous transaction.
Select “Next” to view the next transaction.
Select “Back” to return to the History page.
Select “Menu” to return to the Main Menu.
Select “Log off” to close.

To Pay Bills

Log in to your Mobile Banking using your Online Banking Access ID and Password. The Main Menu page displays, select “Pay Bills”.

Make a Bill Payment

Follow the above and select, “Make a Payment”, select a Biller page and the appropriate payee. It will ask if you want to pay this biller, verify and select, “Yes”.

The Enter Payment Information page will display, establish the following:

  • Pay From – Select the account to debit for the payment
  • Amount – Enter the amount of the payment
  • Pay Date – Enter the date of the payment

Select “Next”

The Confirm Payment page will display. The “Do you want to make this payment” message is displayed. Verify the payment information is accurate. Select “Yes”.
The Payment Confirmation page is displayed.
Select “Back” to return to the payee list.
Select “Menu” to return to the Main Menu.

Pay eBills

Follow the above and select, “Pay eBills”, when the pay a bill page displays.
The “Select an eBill” page displays. Select appropriate payee.
The “eBill Summary” page displays. The “Do you want to pay this eBill” displays. – Select “Yes”.

The Enter Payment Information page is displayed. Establish the following:

  • Pay From – Select the account to debit for the payment
  • Amount – Enter the amount of the payment
  • Pay Date – Enter the date of the payment

Select “Next

The Confirm Payment page is displayed. The “Do you want to make this payment” message displays. Verify the payment information is accurate and select, “Yes”.

The Payment Successful page is displayed.
Select “Back” to return to the payee list.
Select “Menu” to return to the Main Menu.

Change a Bill Payment

Follow the above, select “Change or Cancel Payments” when the Pay a Bill page displays.
The Select a Payment page displays. Select the bill payment to change.
The Payment Details page displays. Select “Change Pmt”.
The Enter Your Changes page displays. Make the necessary updates and select, “Next”.
The Confirm Changes page displays. The “Do you want to make this payment” message
displays. Verify payment information and select, “Yes”.
Select “Back” to return to payee list.
Select “Menu” to return to Main Menu.

Cancel a Bill Payment

The Pay a Bill page displays. Select “Change or Cancel Payments
The Select a Payment page displays, select the bill payment to cancel.
The Payments Details page displays, select “Cancel Pmt”.
The Cancel Bill Payment page displays.
The “Are you sure you want to cancel this payment” message displays, Select “Yes”.
The Cancellation Confirmation page displays.
Select “Back” to return to the payee list.
Select “ Menu” to return to the Main Menu.
Select “Log off” to close.

To Transfer Funds

Log in to your Mobile Banking using your Online Banking Access ID and Password.
The Main Menu page displays, select “Transfer Money”.
The Main Menu page displays, select “Transfer Money”.
The Transfer Money page displays, establish the following:

  • Transfer From – Select the account to debit for the transfer
  • Transfer To – Select the account to credit for the transfer
  • Amount – Enter the amount of the transfer

Select “Next”. The Transfer Amount page displays, enter amount and select “Next”.
The Confirm Transfer page displays. Select “Yes”.
The Transfer Confirmation page displays.
Select “Menu” to return to the Main Menu.
Select “Log off” to close.

To Locate ATM or Branch Locations

Log in to your Mobile Banking using your Online Banking Access ID and Password.
The Main Menu page displays, select “Find ATM/Branch”.
The ATM & Branch Search page displays.
Select “Search by Current Location”, “Search by Address” or “Search by Category”.
Enter the appropriate search criteria and select “Search”.
The Search Results page displays. Select ATM or branch.
Details for the ATM or branch displays, Select “Map It” for directions.
A map displays the location of the ATM or branch.
Select “Menu” to return to the Main Menu.

Select “Log out” to close.

 

Frequently Asked Questions

Q: When I click the link for the Mobile Banking website, nothing happens, what should I do?
A: Every mobile device and network varies, so you may not be able to click on a link in a text message. Try these troubleshooting tips:

  • Open the text message and click the “Send” or “Go” button on your mobile device to access the website URL, then click the address to go directly to the website.
  • Open the text message and write down your unique website URL. Type the URL in your device’s web browser to go directly to the website.
  • If you still cannot access the Mobile Banking website, contact your service carrier.