Frequently Asked Questions about our Online Banking
Q: What is Peoples Bank Online Banking?
A: Peoples Bank Online Banking offers account holders easy, safe internet access to account information 24 hours a day, seven days a week from any PC with an Internet connection.
Q: Is Peoples Bank Online Banking secure?
A: Internet banking is a safe and secure way to conduct your banking transactions. Our Online Banking service uses the highest 128-bit encryption technology available to maintain the privacy and security of our customers account information. For further security information, please click here to visit our online Security webpage.
Q: How much does Peoples Bank Online Banking cost?
A: Peoples Bank Online Banking is provided as a free service to our customers.
Q: What types of accounts can I access using Peoples Bank Online Banking?
A: Customers can view a summary or detailed information on all of their checking, savings, Individual Retirement accounts, certificate of deposits, and loan accounts.
Q: How do I sign up for Peoples Bank Online Banking?
A: Peoples Bank customers may click on New Enrollment, and complete the requested information to enroll. This information will include:
Once this information is entered and submitted, a Confirmation page and Authorization Notice will appear. This online enrollment information will be transmitted to Peoples Bank and the information verified. Upon approval our Bookkeeping Department will issue to you, within 2 business days, an initial Access ID and Password, both of these will be sent via U.S. Mail on separate days for security purposes.
Once you have received your Access ID and Password, you may go to our web site at www.pbfco.com and log in on our home page on the upper right side. You will be prompted to change your Access ID and Password when you log in for the first time. After changing your Access ID and Password, you will continue to use this for all future log ins. You will then be asked to read and accept the Peoples Bank Online Banking User Agreement and Disclosure. For more information concerning the Access ID and Password, please call our Bookkeeping Department at (606)845-2461, or use our convenient online contact form and we will respond to you promptly.
Q: What are the requirements for the Access ID and Password?
A: The Access ID must be a minimum of 6-8 characters. Your Password must be 6-8 characters. Both the Access ID and Password are case sensitive, an example would be a Password of singles, and not SINGLES. Individuals personally select their own 6-8 digit alphanumeric, case sensitive password once set up by Peoples Bank. For maximum protection, passwords should contain both numbers and upper and lower case letters and avoid easy to guess passwords.
Q: What if I forget my Access ID and/or Password?
A: For security reasons, no password list is maintained. If you forget your Access ID and/or Password, simply call our Bookkeeping Department at (606)845-2461. After successfully identifying you, a one time password will be assigned which will allow you to log on and require a new password immediately.
Q: When logged in to online banking, how do I exit?
A: To properly exit Online Banking, click the “Sign Out” button.
Q: Can I view and print canceled checks and statements?
A: Yes, however monthly checking account statements will still be mailed out by U.S. Mail regardless if you use our Online Banking service.
Q: How current is the information I am looking at?
A: Your account balances on Peoples Bank Online Banking reflect the current balance in real time and will change throughout the day based on your activity. All other account information such as loan and certificate balances are current as of the end of day processing from the night before.
Q: When will the transfers that I make online post?
A: Transfers can be created 24 hours a day, however, only transfers made prior to 3:00p.m. EST on regular business days will post the same day. Transfers made after 3:00 p.m. EST, on weekends or holidays will post the following regular business day.
Q: Can I stop or modify the transfer of funds that I have made online?
A: Yes. At any time before you reach the “Transfer Funds Confirmation” screen you can modify or cancel the funds transfer request. However, after you receive a confirmation number you cannot stop the transfer from occurring. If this happens, simply make a new transfer to move the funds back to the appropriate accounts.
Q: Are there limits to the number of transfers I can make?
A: Some accounts, such as checking accounts, have no limits as to the number of transfers you can make. However many savings accounts, by Federal Regulation, are allowed no more than six transfers per month. For more information on this, please refer to our located in the left hand menu.
Q: What is an “alphanumeric, case sensitive” password?
A: “Alphanumeric” refers to the fact that both numbers and letters are used. “Case sensitive” means that both upper and lower case letters are used.
Q: Do I have to own a computer to use Peoples Bank Online Banking?
A: No. Access your accounts from any PC with an Internet connection, such as work, school, libraries, hotels, etc….You just need your Access ID and Password to gain entry.
Q: What browser is recommended to access Peoples Bank Online Banking?
A: An Internet browser that supports 128-bit encryption, either Microsoft Explorer or Netscape Navigator may be used.
Q: How should I set up my monitor for best viewing results?
A: Peoples Bank Online Banking is best viewed with 16-bit color (High Color) at 800 x 600 resolution. (Note: Some older computers may not have the capability of supporting this resolution.)
To make this change to your resolution:
- Go to START at bottom left of screen
- Go to SETTINGS
- Go to CONTROL PANEL
- Click DISPLAY
- Click the SETTINGS tab.
- Select your screen resolution (800 x 600) and color setting (16-bit).
Q. Whom do I contact if I need help or have questions at the bank?
A.You can call our Bookkeeping Department at (606)845-2461 during regular business hours and a member of our staff will be happy to assist you, or use our convenient online located in the top navigation menu and we will respond to you promptly.